Bill Ryan

Some of the reading he humps off the top of his honcho and different reading he has to essay for the correct response before he answers the client question. He states this when he makes te comment ab surface his favorite node questions is the ones he have to do trench research for. agent 2, Supervisory Controls take 2-5 650 points. The supervisory program provides administrative direction with naming in terms of broadly delimitate mission or function. The employee has responsibility for one by one planning, designing, and carrying out programs, projects, studies or other organize.The lawsuit wherefore I picked take 2-5 is because Mr. Ryans supervisor is neer mentioned. The general mission of large client service is mention. Mr. Ryans explain how he parcel outs his day , he independently planed, designed, and carried out programs, projects, studies or other work. He does non bonk with his supervisor on a consistent basis throughout the day. work out 3 Guidelines Level 3-1 25 points. Specific, tiny rule of thumbs covering all important aspects of the subsidization ar provided to the employee.The employee works in grim adherence to the guideline deviations must be authorized by the supervisor. The reason why I film Level 3-1 is because Mr. Ryan refers to policy and procedure several times in the case. There are obviously guideline he must follow when it comes to his work. Whether it be the 24 hours the company has to reply to a guests email or, the guidelines for manipulation a dispute. These guideline have been muckle for MR. Ryan and his colleagues to follow so the know how to handle the customer and their situation properly.Factor 4, Complexity Level 4-2 75 points. The work consists of duties that involve relate steps, processes, or methods. The decision regarding what needs to be done involves various choices that require the employee to key the existence of and take issueence among a few easily recognizable situations. Act ions to be interpreted or responses to be made differ in such things as the reservoir of breeding the kind of effect or entries, or other going away of a factual nature. The reason why I chose Leve 4-2 is because Mr.Ryans work is semi repetitive, like he stated he may non halt the same question 50 times in a form but his question do usurp themselves every couple of emails. The only factors that differ are sources of information the kind of transaction or entries, or other difference of a factual nature other then those factors the questions are easily recognizable situations Factor 5 Scope and personnel Level 5-2 75 points The work involves the operation of item rules, regulations, or procedure and commonly comprises a complete segment of an assigning or project of broader scope.The work proceeds or service affects the accuracy, reliability , or acceptability of further processes. I choose level 5-2 because Mr. Ryan job is to handle the customer service aspect of Half . com. He executes specific rules, regulation and procedures to complete the service for half. com. His customer service position is often in the middle of customers having a pleasant set about with half. com and continuing to shop from their website or it tin can make the customer experience bruise and the customer can decided to never use their services again. Factor 6 Personal ContactsLevel 6-1 10 points . The personal matchs are with employees within the immediate organization, office , project, or work unit, and in related or support units. Beside dealing with the customers, Mr. Ryan mostly deal with the different department that handle customer issues. In one of the paragraphs Mr. Ryan explains how he had to get in touch with Matt Walsh who is in charge of fixing catalog errors. This is the only time he speaks about contacting some(a)body other than his buyers or sellers, and the person he contacted was in his immediate organization.Factor 7 point of Contacts Level 7-1 20 points. The purpose is to obtain, crystalize or give facts or information regardless of the nature of those facts. Mr. Ryan may contact other department to obtain information for his customer service issues. The issues can be sick from easily understood to highly proficient and the information obtained is to answer his customer questions that they emailed in. Factor 8 Physical Demands Level 8-1 5points. The work is sedentary. Typically, the employee sits comfortably to do the work. We know this is a fact about Mr.Ryans job because he talks about how school term bulge all day berate some people but it doesnt bother him because he works out afterward work. Factor 9, Work Environment. Level 9-1 5 Points The environment involves everyday risk or discomforts that require modal(prenominal) safety precautions typical of such places as offices, meeting and teach rooms, libraries, residence, or commercial vehicles. We already know that Mr. Ryans work in an office sitting at a cubi cle. His environment involves everyday risk or discomforts that require normal safety precautions. Total points 2115 GS Grade 10